The successful candidate will deliver high-value reference, literature, and research support services; promote the effective use of social media metrics and outreach analytics; apply emerging technologies such as Generative AI to improve service delivery; and oversee course reserves and curriculum support services to ensure timely, compliant access to course readings.

Key Responsibilities

• Lead NTU Course Reserves and curriculum support services, including faculty engagement, reading-list workflows, service standards, copyright compliance and platform enhancements.
• Lead and enhance Social Media Impact Metrics services, overseeing platforms, researcher profiles and engagement data, and advising faculty and research staff on their interpretation and use.
• Plan and administer reference, literature and research support services, including access to specialised databases, datasets, statistics and market intelligence resources.
• Evaluate and implement Generative AI solutions and digital workflows to strengthen team capabilities and improve reference and research support services.
• Build sustained partnerships with faculty, researchers, Schools and Colleges through targeted engagement, consultation, training and scholarly outreach initiatives.
• Assess teaching, research and resource needs to recommend relevant library services, programmes and acquisitions aligned with curriculum and research priorities.
• Deliver systematic search and review consultations, training and outreach, applying agreed quality standards to search strategies and service outputs.

Requirements

• Degree in any discipline; MSc in Information Studies, MLIS, or equivalent qualification is preferred.
• At least 7 years of professional working experience in academic, research, or special libraries.
• Good subject knowledge across disciplines and familiarity with research resources, external data services, research databases, and literature review methodologies.
• Knowledge of social media impact metrics, data analytics, AI literacy, digital fluency, and copyright requirements in library or educational settings.
• Strong communication, interpersonal, collaboration, time management, and project management skills.
• Service-oriented, curious, adaptable, and able to work independently and collaboratively in a changing environment.